End user complaints and general experience issues are many times seen as lowest levels of managed it support function. Most organizations when asked “who is responsible for this?” reply “I am not sure” or “it’s another team’s responsibility”. Usually, if it’s an end user issue that is directed to anyone but the infrastructure team (cuz […]

This June, SMP recruited both avid cyclists and beginners to ride and fundraise in support of two events that aim to improve health and longevity in our region. The Tour de Cure aims to stop diabetes and raise critical funds for education, advocacy and research through the American Diabetes Association. SMP riders participated in the […]