The concept of a digital workspace has evolved over time. Most clients we speak to can imagine new ways of offering services to their users. Questions remain though;  How much gear do I need to provide them? How can I make it simpler for my users to access and keep pace as the industry continues to […]

Keeping employees informed and engaged in the workplace by providing information that aligns with their priorities, enables collaboration between team members and across divisions, fosters creative thinking, and ultimately contributes to your organization’s productivity. Effective communication is important for any organization. How you manage information, present information, and engage your employees and customers can be the differentiator in […]

On my drive in to work, I heard a story by Cheryl Corley, an NPR correspondent who works for the National Desk. “When Social Media Fuels Gang Violence” tells of the use of social media by gang members in a practice called “cyber banging.” Social media is being used by gang members to promote themselves […]

Saturday, August 23 marked the 5th annual Rochester Triathlon and the 4th year that SMP has served as the title sponsor of this unifying event. We truly enjoy working with the race committee and the Rochester Area Triathletes (RATS) to see the event come together. Triathlon is a unique endurance sport as it is well […]

For those who missed it, Cisco recently released two next generation video phones called the 8845 and 8865.  The phones are richer in features than their 8900 and 9900 predecessors, and while nothing has been officially announced, the writing is on the wall that these new endpoints will phase out both the 8900 and 9900 in the […]

“Without a solid foundation, you’ll have trouble creating anything of value.” – Erika Oppeheimer. Plan When it comes to the technology, Unified Communications is built on a computer network infrastructure and like a house, a solid foundation that has been well planned is critical to the success. Improve When planning your UC system, one for […]

End user complaints and general experience issues are many times seen as lowest level IT support function. Most organizations when asked “who is responsible for this?” reply “I am not sure” or “it’s another team’s responsibility”. Usually, if it’s an end user issue that is directed to anyone but the infrastructure team (cuz they are […]

This June, SMP recruited both avid cyclists and beginners to ride and fundraise in support of two events that aim to improve health and longevity in our region. The Tour de Cure aims to stop diabetes and raise critical funds for education, advocacy and research through the American Diabetes Association. SMP riders participated in the […]

The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. -Alvin Toffler Over the past 3 years I have begun to see a shift in the way customers are planning, selecting and deploying technology capabilities to their users. The range of choice […]