“Without a solid foundation, you’ll have trouble creating anything of value.” – Erika Oppeheimer.
- When it comes to the technology, Unified Communications is built on a computer network infrastructure and like a house, a solid foundation that has been well planned is critical to the success.
- When planning your UC system, one for one replication of the legacy system may not be the best approach. Legacy system functionality is as it is due to the limitations of the technology and people at the time it was implemented. Today’s workforce and technology are much more capable and at this inflection point, you have an opportunity to address those pain points experienced in the past.
- The migration roadmap to the new system has a great impact on the quality and cost of the project. A phased approach is often necessary due to the size of a project but the transition cost can be reduced and user satisfaction increased if the migration is not drawn out too long. During the migration from one system to the other, two systems are running. This creates two cost points for the business to bear. There will be a point where the cost of the legacy system is so high per user that accelerating to finish the migration will be more cost-effective than continuing to have both in use.
- Many users are very content in how they do things now and if you only replicate functions without providing some advantage to the end users, their satisfaction and adoption rate may diminish. User communications on what is coming, why and what is in it for them are effective tools to gain user support. Involve the users, make them part of the process.
- Training is very important, don’t just drop the technology and run. Provide training in different ways to reach people with different learning styles.
- Unified Communications is not just a phone system. It is also the basis of video communications, real-time text messaging, user presence and current availability and all this integrates to create a communications package that is not a set of towered, isolated applications but a homogenous blend that enables group collaboration.