Contact Center Call Center

Expert Contact Center and Customer Care Tools Available On-Prem, Hosted or in the Cloud

Customer Care solutions

of business leaders consider customer experience the “new battlefield” for competition.

Source: Gartner

Customer Care solutions

of execs list improving the customer experience as their top business imperative.

Source: Harvard Business Review

Customer Care solutions

of execs say fostering collaboration with customers has increased in importance in the last two years.

Source: Harvard Business Review

Call Center Representative

Enable excellent customer experiences through optimized contact center performance

Ensure your customers and prospects feel important, feel heard, feel understood and feel serviced. Customer Care solutions delivered by SMP offer speed, convenience and consistency. Having amazing customer care personnel is only part of the equation; having the right technology solutions to deliver an excellent customer experience is the other part.  Enabling both halves of this customer care equation to deliver top-notch service will keep your customers coming back and create brand loyalty.

 

Contact Center solutions delivered by SMP address key management challenges:

  • Consistent customer experience
  • Security
  • Data management
  • Aging on-prem systems
  • High agent turnover
  • Disparate tools, systems and applications

Optimize your customer care center performance with best-in-class tools, delivered by local technology experts, and backed by a Service Guarantee.

For more information, contact us today.